Frequently Asked Questions
Frequently Asked Questions
Here are some of the most common questions we get about locksmiths:
A locksmith is a highly trained and educated security professional. This is not a term that should be tossed around lightly, there are far too many companies and technicians that call themselves locksmiths, when in fact they neither have the training or the professional ethics to do so. According to the Department of Criminal Justice in Virginia, the term “Locksmith” means any individual that performs locksmith services or advertises or represents to the general public that the individual is a locksmith even if the specific term locksmith is substituted with any other term by which a reasonable person could construe that the individual possesses special skills relating to locks or locking devices, including use of the words, lock technician, lockman, safe technician, safe man, boxman, unlocking technician, lock installer, lock opener, physical security technician or similar descriptions. Source: www.dcjs.virginia.
Locksmiths are security professionals that are invited into your home and business to secure your property and that is serious business. Fortunately, our verified locksmith companies do use trustworthy technicians that are employed by the Company. In most states, there is currently no Legislation or Licensing requirements. In fact, as of 2020, only 15 out of 50 States in the USA have licensing laws for locksmiths and 2 additional States have Counties that require locksmiths to have a license. The verified locksmiths in our locksmith directory have been researched about found to have a business license, insurance, and licensing where necessary. A locksmith can improve his skill and knowledge by acquiring a variety of certifications such as Certified Automotive Locksmith (CAL), General Locksmith Certification (RL), Certified Registered Locksmith (CRL), Certified Professional Locksmith (CPL), Certified Master Locksmith (CML), and Certified Master Safe Technician (CMST). Source: www.aloa.org/
Locksmiths offer a huge array of services ranging from simple unlock services to high-end access control system installation. As you can see on our home page (https://1800unlocks.com/), locksmiths offer lock services for your car, house, business, and safes. Many people assume locksmiths are only capable of popping locks or cutting keys, but in fact, locksmiths are also great problem solvers. Every door, key, and lock is a little bit different, so locksmiths must use ingenuity and craftsmanship to get the job done properly. To go into more detail, locksmiths can perform jobs such as access control systems, electric lock installation, smart lock installation, lockout service, key duplication, lock installation, lock changes, lock repair, lock rekeying, door installation, safe combination changing, safe cracking, car key programming, and more. All of these services require the technician to be mechanically inclined, morally ethical and be able to think critically and logically. It’s one thing to replace and install hardware, it’s another thing to repair, adapt, and problem solve issues to satisfy a client at a fair price and still abide by regulations, codes, and laws.
As of 2020, these States require locksmiths to have a license: Alabama, California, Connecticut, Florida – Hillsborough County and Miami-Dade County, Illinois, Louisiana, Maryland, Nebraska, Nevada, New Jersey, New York – Nassau County, North Carolina, Oklahoma, Oregon, Tennessee, Texas, Virginia. Source: www.aloa.org/legislation/aloa-legislation.html.
Many locksmiths do offer a warranty on their labor and/or parts, however, it does vary by company. The products we sell are typically higher grade, higher security, and more reliable. Each locksmith company is family-owned and operated, with the exception of the few franchise locksmith brands. In most cases, the warranty length will range from 6-12 months. We recommend you always ask about their warranty offerings before agreeing to the service.
The first thing you need to know is that there are fraudulent locksmiths out there. They are unethical and untrained. Consumers must be beware of these ‘locksmiths’ will do anything to get you to accept service including quoting rates of less than $30, for example, for services or service call fees. These rates are purposefully misleading. You will be charged with unnecessary fees for unprofessional services. Most emergency services, such as house unlocking and car unlocking, have flat rates fees of roughly $100. More complex services such as lock installation or repair can increase in cost, but a real locksmith will always charge a fair price that is typically 50% less expensive than a ‘locksmith scammer’. A 1-800-Unlocks verified locksmith will be able to quote you an upfront price and explain any price increase in detail. You will not be misled into spending more money for a less inferior product or unnecessary services. Legitimate locksmiths offer honest quotes for their services based on what they are told over the phone and do not add additional costs once they begin the work. Pricing does vary based on your geographical location. If the price sounds too good to be true, it probably is. When compared, apples to apples, a 1-800-Unlocks verified locksmith is always the cheaper locksmith while maintaining a higher level of service.
Typically, locksmiths schedule in 2-hour service blocks. The most common locksmith services can usually be completed in an hour or less. A skilled locksmith can unlock your car or home within minutes in most cases without damaging your property. Automotive locksmith services such as on-site key duplication and car key programming usually require only minutes of your time. More complicated work, such as home lock installation/repair, lock rekeying, car door/ignition lock repair, safe unlocking, access control systems installation, etc. naturally take more expertise and time to complete.
Here are some of the most common questions we get from customers about our locksmiths and the locksmith directory:
1-800-Unlocks is a safe and free resource for customers to find and hire a legitimate locksmith company. Customers can choose to search by location via our website or call toll-free to quickly connect with one of our fully-vetted and featured locksmiths. Our featured and verified locksmiths have undergone an 11 point inspection to ensure the highest level of professionalism.
It’s easy to get scammed. That is why 1-800-unlocks is so hyper-focused on prevention and education. Our goal is to protect the consumer from ever getting scammed by a locksmith. By building and maintaining an online directory of legitimate locksmiths, we have cut out the spammy listings. Then we crowdsource vetting by using our internal team of locksmiths to peer review all basic listings. Taking it one step further, all verified and featured locksmiths undergo a 12 point inspection.
A ‘Verified Locksmith’ is a locksmith company that has passed our screening criteria but is not connected to the dealer locator toll-free phone number.
A Featured locksmith is a locksmith company that has passed our screening criteria. They are, in our opinion, the best locksmith in the area. As such, they are our primary dealer in their area. When customers call 1-800-865-6257 (1-800-UNLOCKS), and enter their zip code, the call will instantly transfer to the featured locksmith
1-800-Unlocks is owned by Sam Wilson, a registered and licensed locksmith. As a third-generation locksmith, he recognized the need for a more uniform and safer method for customers to contact family-owned locksmiths on a nationwide level. It can be difficult, when looking online, especially in an emergency, to know which locksmith is honest, reputable, and skilled. Most platforms and well-known websites may only go so far as to check that a business has the proper documentation to conduct business. This leaves out critical aspects such as customer service, pricing, ethics, morality, and skillset. By ensuring our locksmiths meet all of our 11 point inspection, we can greatly reduce your chances of overpaying and getting scammed oftentimes without any recourse.
In our opinion, a locksmith will be deemed legitimate if they meet or exceed our 11 point inspection which includes agreeing and abiding by our 9 point professional locksmith guarantee guidelines, and our additional 2 point inspection which includes having a solid online reputation with good reviews and the approval of industry peers.
Yes, we do remove locksmiths that fail to meet our professional guidelines.
Yes, if you feel that a locksmith deserves a formal complaint, please contact us. While we are not liable for the actions or services they provide, and we recommend that you first try to resolve any disputes directly with the locksmith, further steps can be taken. If the locksmith is unwilling to rectify the situation, then we will provide an unbiased recommendation based on the evidence within 48 hours of obtaining all documentation. Locksmiths must try to remedy the situation. If not, they risk termination from our directory if found to be habitually negligent in their duties as a legitimate locksmith.
Here are some of the most common questions we get from locksmiths about 1-800-Unlocks and our locksmith directory:
No, 1-800-Unlocks is not a referral service or franchise. We do not charge per call or sell leads over the phone. We are not a middle man. 1-800-Unlocks is here to help legitimate locksmiths have a nationwide presence online. As part of The Locksmith Agency, we help locksmiths improve their online presence locally and on a nationwide level. The 1-800-Unlocks badge also helps to give customers a sense that you are a qualified and legitimate locksmith company.
We do not let locksmiths self manage their listings. This is to help prevent the spread of incorrect or misleading information. All updates must be requested.
If your business is listed, and you did not request it, you must understand that we found you online, determined you appear to be legitimate, and included you in the directory. If you would like to verify your listing, simply request to be verified.
If your information is incorrect, you can submit the correct information and we will happily update your listing.
Navigate to your listing, click ‘get verified’ and submit your business information. A representative will follow up with additional questions and a request for documentation before your listing can be shown as verified.
First, you must become a verified locksmith. Then we must determine if you are a good fit to become a featured locksmith. That can be done by communicating by telephone.
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