Frequently Asked Questions

Q: Q: What is 1-800-Unlocks?

Answer: 1-800-Unlocks is a safe and free resource for customers to find and hire a legitimate locksmith company. Customers can choose to search by location via our website or call toll-free to quickly connect with one of our fully vetted and featured locksmiths. Our featured and verified locksmiths undergo an inspection to ensure the highest level of professionalism.

Q: Q: Why choose 1-800-Unlocks?

Answer: It’s easy to get scammed. That is why 1-800-unlocks is so hyper-focused on prevention and education. Our goal is to protect the consumer from ever getting scammed by a locksmith. By building and maintaining an online directory of legitimate locksmiths, we have cut out the spammy listings.

Q: Q: What is a "Verified Locksmith"?

Answer: a “Verified Locksmith” is a locksmith company that has passed our screening criteria. They have provided business documentation to prove legitimacy and we have talked with them – locksmith to locksmith to confirm they are professional. They are also eligible to be entered into the locksmith locator phone system. When customers call 1-800-865-6257 (1-800-UNLOCKS) and enter their zip code, the call will instantly transfer to a nearby locksmith.

Q: Q: What is a "Featured Locksmith"?

Answer: A featured locksmith is a locksmith company that has passed our screening criteria and has chosen to be promoted above all other listings. They are some of the best locksmiths in the area. As such, they are also in our locksmith locator phone system. When customers call 1-800-865-6257 (1-800-UNLOCKS) and enter their zip code, the call will instantly transfer to a nearby locksmith.

Q: Q: Why was 1-800-Unlocks created?

Answer: 1-800-Unlocks is owned by Sam Wilson, a registered and licensed locksmith. As a third-generation locksmith, he recognized the need for a more uniform and safer method for customers to contact family-owned locksmiths on a nationwide level. It can be difficult, when looking online, especially in an emergency, to know which locksmith is honest, reputable, and skilled. Most platforms and well-known websites may only go so far as to check that a business has the proper documentation to conduct business. This leaves out critical aspects such as customer service, pricing, ethics, morality, and skillset. By ensuring our locksmiths meet all of our 11 point inspection, we can greatly reduce your chances of overpaying and getting scammed oftentimes without any recourse.

Q: Q: What makes a locksmith "legitimate"?

Answer: In our opinion, a locksmith will be deemed legitimate if they meet or exceed our 11 point inspection which includes agreeing and abiding by our 9 point professional locksmith guarantee guidelines, and our additional 2 point inspection which includes having a solid online reputation with good reviews and the approval of industry peers.

Q: Q: Do you ever remove a company from your directory?

Answer: Yes, we do remove locksmiths that fail to meet our professional guidelines.

Q: Q: Can I file a complaint against a locksmith in your directory?

Answer: Yes, if you feel that a locksmith deserves a formal complaint, please contact us. While we are not liable for the actions or services they provide, and we recommend that you first try to resolve any disputes directly with the locksmith, further steps can be taken. If the locksmith is unwilling to rectify the situation, then we will provide an unbiased recommendation based on the evidence within 48 hours of obtaining all documentation. Locksmiths must try to remedy the situation. If not, they risk termination from our directory if found to be habitually negligent in their duties as a legitimate locksmith.

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Here are some of the most common questions we get from customers about our locksmiths and the locksmith directory:

Q: What is 1-800-Unlocks?

Answer: 1-800-Unlocks is a safe and free resource for customers to find and hire a legitimate locksmith company. Customers can choose to search by location via our website or call toll-free to quickly connect with one of our fully vetted and featured locksmiths. Our featured and verified locksmiths undergo an inspection to ensure the highest level of professionalism.

Q: Why choose 1-800-Unlocks?

Answer: It’s easy to get scammed. That is why 1-800-unlocks is so hyper-focused on prevention and education. Our goal is to protect the consumer from ever getting scammed by a locksmith. By building and maintaining an online directory of legitimate locksmiths, we have cut out the spammy listings.

Q: What is a "Verified Locksmith"?

Answer: a “Verified Locksmith” is a locksmith company that has passed our screening criteria. They have provided business documentation to prove legitimacy and we have talked with them – locksmith to locksmith to confirm they are professional. They are also eligible to be entered into the locksmith locator phone system. When customers call 1-800-865-6257 (1-800-UNLOCKS) and enter their zip code, the call will instantly transfer to a nearby locksmith.

Q: What is a "Featured Locksmith"?

Answer: A featured locksmith is a locksmith company that has passed our screening criteria and has chosen to be promoted above all other listings. They are some of the best locksmiths in the area. As such, they are also in our locksmith locator phone system. When customers call 1-800-865-6257 (1-800-UNLOCKS) and enter their zip code, the call will instantly transfer to a nearby locksmith.

Q: Why was 1-800-Unlocks created?

Answer: 1-800-Unlocks is owned by Sam Wilson, a registered and licensed locksmith. As a third-generation locksmith, he recognized the need for a more uniform and safer method for customers to contact family-owned locksmiths on a nationwide level. It can be difficult, when looking online, especially in an emergency, to know which locksmith is honest, reputable, and skilled. Most platforms and well-known websites may only go so far as to check that a business has the proper documentation to conduct business. This leaves out critical aspects such as customer service, pricing, ethics, morality, and skillset. By ensuring our locksmiths meet all of our 11 point inspection, we can greatly reduce your chances of overpaying and getting scammed oftentimes without any recourse.

Q: What makes a locksmith "legitimate"?

Answer: In our opinion, a locksmith will be deemed legitimate if they meet or exceed our 11 point inspection which includes agreeing and abiding by our 9 point professional locksmith guarantee guidelines, and our additional 2 point inspection which includes having a solid online reputation with good reviews and the approval of industry peers.

Q: Do you ever remove a company from your directory?

Answer: Yes, we do remove locksmiths that fail to meet our professional guidelines.

Q: Can I file a complaint against a locksmith in your directory?

Answer: Yes, if you feel that a locksmith deserves a formal complaint, please contact us. While we are not liable for the actions or services they provide, and we recommend that you first try to resolve any disputes directly with the locksmith, further steps can be taken. If the locksmith is unwilling to rectify the situation, then we will provide an unbiased recommendation based on the evidence within 48 hours of obtaining all documentation. Locksmiths must try to remedy the situation. If not, they risk termination from our directory if found to be habitually negligent in their duties as a legitimate locksmith.

Here are some of the most common questions we get from locksmiths about 1-800-Unlocks and our locksmith directory:

Q: Is 1-800-Unlocks a referral service?

Answer: 1-800-Unlocks is here to help legitimate locksmiths have a nationwide presence online. As part of The Locksmith Agency, we help locksmiths improve their online presence locally and on a nationwide level. The 1-800-Unlocks badge also helps to give customers a sense that you are a qualified and legitimate locksmith company.

Q: Can I edit my own listing?

Answer: We do not let locksmiths self-manage their listings. This is to help prevent the spread of incorrect or misleading information. All updates must be requested.

Q: Why is my business listed in your website?

Answer: If your business is listed, and you did not request it, you must understand that we found you online, determined you appear to be legitimate, and included you in the directory. If you would like to verify your listing, simply request to be verified.

Q: What if the information on your website is wrong?

Answer: If your information is incorrect, you can submit the correct information and we will happily update your listing.

Q: How do I claim and verify my listing?

Answer: Navigate to your listing, click ‘get verified’ and submit your business information. A representative will follow up with additional questions and a request for documentation before your listing can be shown as verified.

Q: How do I get my listing featured in your locksmith directory?

Answer: First, you must become a verified locksmith. Then we must determine if you are a good fit to become a featured locksmith. That can be done by communicating by telephone.

Q: How do I improve my locksmith marketing?

Begin by cleaning up your NAP across the web by using citations services. Then, identify your preferred customer base. Ask yourself, do my current marketing efforts clearly explain my services? If not, it’s time to improve your website, Google map listing, citations, and more. Visit TheLocksmithAgency.com to learn more.